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How can text messaging be effectively used to improve customer engagement and loyalty in the healthcare industry?

90% of text messages are read within the first 3 minutes of delivery, making SMS an effective way to reach patients quickly.

Personalized text messages can increase patient engagement by up to 200%, according to a study by the Journal of General Internal Medicine.

70% of patients prefer text message reminders over phone calls or emails, making SMS a convenient way to reduce no-shows and improve patient adherence.

Text-based interventions have been shown to improve medication adherence by 12%, according to a study published in the Journal of the American Medical Association.

80% of patients prefer to receive test results via text message, making SMS a convenient way to improve patient satisfaction.

The average response rate for text messages is 45%, compared to 6% for emails, making SMS a more effective way to engage patients.

Text messaging can reduce waiting times by up to 30%, according to a study by the Journal of Healthcare Management.

Personalized text messages can increase patient satisfaction by up to 25%, according to a study by the Journal of Patient Safety.

60% of patients prefer to communicate with healthcare providers via text message, making SMS a convenient way to improve patient engagement.

Text-based interventions have been shown to reduce hospital readmissions by up to 20%, according to a study published in the Journal of Hospital Medicine.

85% of patients are more likely to follow treatment plans when reminded via text message, according to a study by the Journal of Compliance in Healthcare.

Text messaging can reduce missed appointments by up to 40%, according to a study by the Journal of Healthcare Management.

The average open rate for text messages is 98%, compared to 20% for emails, making SMS a more effective way to engage patients.

75% of patients prefer to receive health and wellness tips via text message, making SMS a convenient way to promote healthy behaviors.

Text-based interventions have been shown to improve chronic disease management by up to 30%, according to a study published in the Journal of Chronic Diseases.

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